FAQs

1. What makes INTINTUS different?

INTINTUS is not just an accessories brand. Each piece is treated as a wearable canvas, where art meets everyday life. Our products are designed to express individuality, creativity, and personal stories.

2. Are all INTINTUS pieces hand-painted?

Yes. Every INTINTUS piece is carefully hand-painted by artists. This means no two items are exactly the same. Small variations are part of the beauty and authenticity of handmade art.

3. Who creates the artwork?

INTINTUS collaborates with artists from different backgrounds who bring their unique style and perspective to every piece. Each creation reflects a fusion between craftsmanship, design, and artistic expression.

4. Are INTINTUS pieces limited?

Many of our collections are produced in small batches, and some pieces are completely unique. This ensures that every product keeps its artistic and exclusive character.

5. Can I customize my product?

Yes. Some of our pieces can be customized with initials, names, or special details. Customization options may vary depending on the product.

6. Can I request a custom artwork?

In some cases, we offer special customization requests. If you are looking for a unique piece, feel free to contact us and we will let you know what options are available.

7. How long does customization take?

Customized pieces usually take 5–10 business days to be completed before shipping, since each piece is individually hand-painted.

8. Do you ship internationally?

Yes, we offer international shipping. Delivery times vary depending on the destination and shipping method.

9. Can I track my order?

Yes. Once your order has been shipped, you will receive a tracking number so you can follow your package.

10. What is your exchange policy?

If you receive a defective or incorrect product, please contact us within 5 days of receiving your order. Our team will gladly assist you with the exchange process.

11. Do you offer refunds?

Due to the handmade nature of our pieces, we do not offer refunds. However, we are always happy to help resolve any issue with your order.

12. How should I take care of my INTINTUS piece?

To preserve the artwork and leather quality, we recommend avoiding excessive exposure to water and cleaning your item gently with a soft, dry cloth.