© 2017 by intiNtus. Proudly created BY grupoikOnos

This Returns and Exchanges Policy applies to all purchases made through the website www.intintus.com, the INTINTUS mobile applications, and any other website or application that directs you to this Returns and Exchanges Policy (collectively, the "Site").

 

Online purchases made through the Site are valid for exchange, credit, or refund within 15 days from the ship date.

 

  • I have to make an exchange or return?:

All exchanges must be made within 15 days of the e-mail confirming shipment.

 

We don't do refunds. If you would like to return your items we will give you store credit

 

More information in the terms and conditions. INTINTUS reserves the right to reject exchanges sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

 

  • How can I make an exchange?:    

         

  1. Drop-off point: We will send you a label so that you can take the items you wish to return to the UPS office.

 

  • Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.

  • On your return form, check off the items you wish to return and list the return reason code(s).

  • Securely pack your merchandise and return form in the original package.

  • Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost. In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).

  • Mail your online returns using the pre-printed label included with your package, or to the following address:

 

INTINTUS

Attention: Online returns

ADDRESS

 

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

 

  1. If you placed your order as a guest: you will be able to make a return by accessing the link included in the order confirmation email.

 

  • ¿Can I keep the original item after having requested an exchange?:

No. If 15 days have passed since requesting the exchange and we have not received the original items, you will be charged the amount using the original payment method.

 

  • Once I have exchanged an item, can I return the new item?:

Yes, you can return it within 15 days of the e-mail confirming shipment of the new order.

 

  • Can I exchange or return any item?:

Yes, as long as it is in perfect condition and has all its labels on it.

Exchange Policy